Client Relations Sales Support

City CV is a career consultancy. We transform the careers of our clients, delivering exciting life-changing results. It’s an incredible feeling to know that you are making a difference to the lives of so many individuals and this role would be perfect for a former recruiter wanting to make the transition from recruitment to a very different type of organisation.

Working on our B2C sales team, you will play an important role in dealing with incoming leads / enquiries. This role will not involve cold calling. We are rapidly expanding and maintaining excellence in service delivery is paramount. We have many inbound enquiries (individuals wanting support in securing a new role / navigating the recruitment process) and once you are fully established, and following extensive training, you will play a role in selling / providing solutions to these inbound enquiries. Within our business, it’s important to learn from the ground up.

A key part of our Client Relations / Sales team, you will be experienced at dealing with professionals at all levels and providing an unparalleled level of client service, sales administration and coordination in a fast paced, high volume and busy business. You will be polished, corporate with high quality and ethical standards, and you must have a great sense of humour.

Everyone on our team brings an agile, creative, collaborative and intelligent energy to the City CV business along with the ability to build meaningful, genuine relationships both with our clients and internally.

This is a full-time 9 – 5 role, currently with a mix of working-from-home and in our Kent office (based near Matfield, Tunbridge Wells, Tonbridge, Maidstone, Sevenoaks). This is a fun, supportive and inclusive environment, where every day is different.

As an integral member of the team, the role will require you to:

Sales Support

  • Build positive impression of City CV from first point of client contact either by phone or email
  • Address all incoming sales leads immediately to enable rapid conversion
  • Book in sales calls to be undertaken by yourself (once trained) or another member of the Sales Team, juggling diaries where appropriate
  • Keep updated calendar availability in Acuity – online booking system
  • Manage the processing of new B2C (& B2B when needed) orders and onboarding all clients / candidates
  • Act as an integral point of liaison between writer / coach / Head Office and the client
  • Arranging consultations with client / sending notes / updating Salesforce
  • Reschedule client consultations / chase notes / additional documents (CVs) managing multiple writer / coach diaries at any one time
  • Provide ongoing support to clients and wider internal team regarding ever-evolving needs when required
  • Ensure everything is followed up and nothing is missed throughout the customer journey

Inbound Sales (following training)

  • Develop new and existing B2C business, converting inbound leads / calls and hit revenue targets through appropriate propositions and ethical sales methods
  • Increase sales conversions on a quarterly basis and increase price per sale
  • Cross sell and up sell City CV products and services
  • Undertake CV reviews with individuals, from graduate through to senior executives and CEO (full training given)
  • Plan and prioritise individual sales activities and response to enquiries – achieving agreed business aims, managing personal time and productivity
  • Send out and follow up all proposals
  • Build strong/high impact client relations and deal with existing clients and respond to their email and phone queries; ensure everything is followed up and nothing is missed
  • Continuously analyse, test, measure and optimise our sales processes for existing and new channels to improve lead conversion and scale up sales

Competencies

  • Sales conversion
  • Relationship management
  • Self-starter, proactive and able to work autonomously
  • Organisational / planning skills
  • Process driven with high attention to detail
  • Polished interpersonal skills commensurate with a corporate culture
  • Able to remain calm under pressure / thrive in a fast-paced culture where no day is ever the same
  • Integrity and high ethical standards
  • A genuine desire to help and support our clients at a pivotal point in their lives

Essential Requirements

  • Strong IT, MS Office Skills & Microsoft Teams
  • Customer service / client management experience
  • Excellent telephone manner
  • Educated to minimum ‘A’ level / degree standard
  • Outstanding levels of written English
  • Professional / corporate background

Desirable Requirements

  • Recruitment, training coordination and/or HR background

Please send your CV to [email protected]

Marketing & Communications Manager (Maternity Cover – 1 Year)

City CV is an international career consultancy and outplacement services firm. We provide a complete range of professional writing and coaching services to thousands of organisations and individuals across the world. We transform careers.

About the role

This is an exciting opportunity to join City CV at a time of continued rapid growth providing 12 months maternity cover for the Marketing & Communications Manager role.

We are expanding exponentially and always seeking ways to attract and win fresh B2C & B2B clients through exploiting both new and traditional avenues, with a particular focus on digital marketing. You will be a key member of the team and be given full responsibility early on, particularly in the shape of owning the marketing plan.

Working directly with the CEO and Business Development Manager, you will be a self-starter who loves high volume and can juggle multiple priorities.

This is definitely not a slow or boring environment – every day is different and very busy.

The role will require you to:

  • Review, implement and manage annual marketing in line with the company’s strategic business plan
  • Identify new target audiences so that the company can communicate its main messages effectively
  • Closely manage City CV’s social and digital presence through increased engagement
  • Generate high quality leads
  • Enhance our online presence through close management of our off-site SEO firm and associated PPC activity
  • Improve brand profile through close liaison with PR
  • Own and lead the development of the City CV brand, ensuring all communication and marketing activity is aligned and effective across all audiences
  • Assume responsibility for the quality, impact and relevance of content, messaging and information distributed via web, digital, email, media, social media, print and publications
  • Increase Twitter, Facebook and LinkedIn following and engagement across multiple profiles
  • Coordinate content creation for social media platforms and City CV website
  • Engage in some copywriting, sourcing and management of social media posts and blogs, including ensuring absolute accuracy in proofreading of all marketing collateral
  • Work with the Business Development Manager to develop / maintain B2B business, ensuring brand quality is maintained
  • Create and keep up to date marketing collateral, including brochures, event materials and flyers
  • Event management
  • Improve brand recognition in the UK and key target regions
  • Plus other activities as required

Skills and experience:

  • Strong background in marketing at a senior level
  • Excellent marketing / social / digital capabilities
  • Commercial mindset / quick thinking and intellectually agile
  • Strong, confident external facing and ambassadorial skills to present and promote the company
  • Exceptional organisational and communication skills with a clear ability to multitask and juggle conflicting priorities
  • People management skills
  • Strong IT and MS Office Skills

Competencies:

  • Self-starter, proactive and able to work autonomously
  • Passion and hunger to succeed and be a part of an exciting, growing business
  • High attention to detail and excellent copywriting and proofing skills
  • Entrepreneurial, high-energy, hands-on, dynamic and ambitious
  • Able to make difficult decisions when required and work under pressure
  • Agile and responsive to market forces
  • Creative / innovative mindset
  • Polished interpersonal skills commensurate with a corporate culture
  • Thrive in a fast-paced culture where no day is ever the same
  • Able to multi-task, juggle and prioritise in a busy environment
  • Integrity and high ethical standards
  • A genuine desire to help grow the business

Please send your CV to [email protected]

CV Writers & Proofreaders

Please note: we are not recruiting CV Writers & Proofreaders at the moment but if you would like to send your CV to [email protected] we’ll be happy to hold it on file.

CV Writers

Are you a qualified CV Writer? Do you have CV writing expertise / experience? Are you an experienced copywriter? Would you like to be trained to be the best in the market?

City CV, the UK’s only international-award-winning CV writing firm has a high-end client base seeking a top quality service. We have immediate vacancies for client-facing CV Writers to join our CV writing team on a flexible and freelance basis. From 15-35 hours per week.

Working closely within City CV’s guidelines and framework, you will interview clients via Skype to draw out their strengths, achievements and goals. You will then use your creative flair to produce value-based CVs, LinkedIn profiles and cover letters with impact to help our clients secure the best jobs.

Your drive for perfection and a passion for helping individuals achieve their dreams is paramount. Attention to detail plus linguistic and grammatical excellence are essential along with the ability to meet exceptionally high standards.

You will preferably be degree educated with a background in writing / copy writing. Highly conscientious and professional; you will have proven exposure to top level client service.

Essential:

  • Excellent writing skills – accuracy, attention to detail and grammatical excellence
  • Desire to be trained to become an industry-leading CV writer – striving to continuously evolve and improve
  • Long term commitment to a career with City CV with a minimum of 15 hours per week
  • Educated to Bachelors, Masters or MBA level
  • Commercial experience – any industry sector, including public, private or 3rd sector
  • Articulate with clear communication skills
  • Confident client service skills
  • You must ‘like’ people, have empathy and want to do all you can to help each client achieve their dreams

In return you will receive support and training from a lovely, professional, friendly team and work for one of the most respected CV writing companies in the UK – the only UK company to have won multiple awards at the TORIs – the international ‘Oscars’ of the CV writing industry. Working from home, hours are flexible and the rate of pay is excellent. Up to £30K+ per annum.

Applicants will be considered from across the UK or from around the globe.

Of particular interest is industry experience or an understanding of banking, finance, technology, consulting or sales. Other sector experience will also be considered.

In the first instance please email a copy of your CV and two samples of your work to [email protected]

Proofreaders / Copy Editors

Accountable to: CEO, Victoria McLean

Location: Matfield, Kent

Commitment/Hours: Permanent, Monday to Friday, 9-3 (flexibility to work from home one or more days per week)

We are currently looking to recruit a Proofreader / Copy Editor to join our Matfield team. This is a permanent role and is integral to supporting the CEO and all operational functions of the business.

About City CV:

City CV was founded in 2008 responding to the need for an expert organisation to support individuals in understanding corporate hiring practices and navigating the complex recruitment market. City CV has continued to flourish with a dedicated focus on helping clients to secure their target roles. Initially established as a niche financial services CV writing business, it has extended its range, team and specialities to cover the full breadth of the corporate world and the public sector. It has built an unrivalled reputation for getting results.

A distinctive mix of Executive Head Hunters, HR Professionals, Interview Coaches, Copy Writers and Recruiters, the City CV team collaborates closely with clients on every aspect of the application process, whether for individuals or groups, as part of its well-established career coaching and outplacement programmes. From CV writing to interview coaching to graduate application form assistance, we offer all our clients a professional, unique and tailored approach to their job search.

At City CV, we work hard to gain our clients that vital edge in a highly competitive job market. Our single-minded aim is to provide our clients with a powerful toolkit to realise their career ambitions and achieve their job goals. It’s our unique combination of exceptional writing abilities, multiple award nominations, intuitive coaching and a robust strategy, backed up by unparalleled quality standards that set us apart.

With a wider team of 25, City CV head office team of seven is based in a newly refurbished office in Matfield. Plenty of parking and amenities close by, it offers a busy, buzzy environment. A little crazy at times with high volumes, it’s also relaxed and fun with lots of flexibility.

About the role: 

The purpose of the role of Proofreader / Copy Editor is:

  • To provide high quality proof reading and copy-editing of all draft client documents (CVs, biographies, covering letters, LinkedIn profiles and job applications), internal and external marketing material, and the website.
  • To ensure that all documents generated by City CV are accurate, fit for purpose, easy to follow, free of omission, inconsistency and repetition, and conform to the best standards of written English.
  • To ensure timely turnaround of documents to specified deadlines.

Responsibilities include:

  • Oversee and manage the entire proofing process lifecycle from writer submission to client.
  • Correct any grammatical, punctuation and spelling errors; mark up using tracked changes.
  • Ensure all writing conforms to the City CV House style, is clear and easy to read.
  • Check for legal issues (libel, breach of copyright)
  • Double check that names, places and organisations are spelled correctly, and that facts, dates and statistics are accurate and consistent across all associated documents.
  • Query writers’ sources (client notes) and conduct online research where there appears to be inconsistency.
  • Correct page layouts / formatting, including pagination, margins, placement of sections / dates / headlines / photos / headers and footers.
  • To maintain up to date status records on our project management system at each stage of the proofing process.

Person Specification:

  • Member of Society for Editors and Proofreaders (SfEP)
  • Educated to degree standard
  • Outstanding level of written English
  • Sound understanding of rules of English grammar
  • Extremely conscientious with proven success in a corporate environment
  • Outstanding levels of concentration, accuracy and attention to detail
  • Excellent organisational skills with the ability to multi-task and prioritise
  • A team player with the ability to work under pressure and to tight deadlines
  • Open to direction and a commitment to get the job done
  • Tact, diplomacy and discretion when working with writers and Head Office
  • Advanced Word for document formatting